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Coventry Haven Women's Aid Online Chat function

Beneficiaries

  • Adults

    Any victims of abuse

  • Number of beneficiaries - 100

    Victims and professionals seeking advice, support & guidance

ACTIVITY DESCRIPTION

Our online chat function is available via our website: www.coventryhaven.co.uk & is currently funded for 12 hours spread across the 7 day week. This function is crucial for those who cannot find a safe space at home to make a call, especially during Covid lockdown

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BENEFICIARIES REACHED ANNUALLY

100

Victims requiring support for themselves or someone else

SIZE OF PROJECT PER ANNUM

£7,800.00

TIMELINE

Apr 2021 Onwards

Activity goals

Offer support, advice & guidance to victims when its unsafe to make a call

Offer advice & information to professionals

Offer out of helpline hours to victims & professionals

Activity Actions

  • Offering online chat availability 2 hrs at a time, staffed by fully trained keyworkers

  • Offering out of hours access to fully trained workers

Activity details
GEOGRAPHIC REACH

England: West Midlands

IMPACT REPORTING

Bi-annually

March 2021

SUSTAINABLE DEVELOPMENT GOALS
UN SDG 5: Gender Equality
How we monitor the quality and results of our work

The online chat is monitored by at least one manager who has access and receives all traffic & chats

WHO IS ALREADY FUNDING THE PROJECT?

Funded by unrestricted funds from individuals

Funded from generosity of donors via various methods including PayPal, Facebook payments, etc
OTHER PARTNERS

No other partners in this project

There are no other partners included in this project