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Working Families Legal Advice Service
PROJECT DESCRIPTION

Working Families provides free legal advice to mostly low-income and otherwise disadvantaged parents and carers to support them to balance their work and family responsibilities. We support people who are being treated unfairly at work in connection with their parent/carer status, coaching our service users to challenge unjust treatment, negotiate with their employer, request flexible working, and more. We also have over 200 online information and guidance articles on parental employment rights.

Beneficiaries

  • Adults

    Our beneficiaries are working families - so, working parents and their children. There are 13 million working parents in the UK. We prioritise supporting those

  • Reach of your work

    Potentially all 13 million UK working parents.

Geographic reach

  • United Kingdom
BENEFICIARIES REACHED ANNUALLY

1

2,000+ parents via our helpline; over 1m website visitors.

SIZE OF PROJECT PER ANNUM

£200,000.00

TIMELINE

Jan 1999 Onwards

Project Outcome Targets

Parents better understand their rights and options at work after engaging with our helpline/website.

Parents will act on our advice/guidance to resolve their work issue.

Project Activities

  • Advising 2,000+ parents per year, one to one, via our award-winning legal helpline.

  • Reaching over 1,000,000 parents (unique visitors) annually via our online information and guidance.

  • Training generalist advisers in parental employment rights to broaden the reach of our expertise.

Project Impact and Partners
IMPACT REPORTING

Bi-annually

March 2021

SUSTAINABLE DEVELOPMENT GOALS
UN SDG 1: No Poverty UN SDG 5: Gender Equality UN SDG 8: Decent Work and Economic Growth UN SDG 10: Reduced Inequality
How we monitor the quality and results of our work

By asking helpline/website users questions about their circumstances, work issues, and for feedback.

WHO IS ALREADY FUNDING THE PROJECT?

Trust for London

Trust for London is funding most of the London share of our Legal Advice Service's work.

Community Justice Fund

The CJF has supported our Legal Advice Service to meet demand during COVID-19.

National Lottery Community Fund

During COVID-19, we are received NLCF/government funding for our Legal Advice Service.
OTHER PARTNERS

Maternity Action

We cross-refer.

Citizens Advice

We cross-refer.

Acas

We cross-refer.